NexusDesk, operated by NexusWeb Digital ("we," "us," or "our"), provides an AI-powered receptionist service for local service businesses. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Calls handled by NexusDesk are recorded for quality assurance, lead capture, and business operations purposes. By continuing a call, callers acknowledge they may be recorded. Business owners using NexusDesk are responsible for ensuring compliance with applicable call recording laws in their jurisdiction.
NexusDesk sends automated SMS messages to business owners (call alerts, review alerts) and to callers (call confirmations, review requests) as part of the service. Message frequency varies based on call volume. Message and data rates may apply.
We do not share, sell, or disclose mobile phone numbers to third parties for marketing purposes. Reply STOP at any time to opt out. Reply HELP for assistance.
We use the following third-party providers to deliver our service. Each operates under their own privacy policy:
We retain call records, lead data, and account information for as long as a client account remains active. Upon account cancellation, data is retained for 30 days before deletion unless a shorter period is requested.
You may request access to, correction of, or deletion of your personal data at any time by contacting us at support@nexusdeskdigital.com. We will respond within 10 business days.
We use industry-standard security practices including encrypted data storage, secure HTTPS connections, and restricted access controls to protect your information.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service constitutes acceptance of the updated policy.