Terms of Service

These Terms of Service ("Terms") govern your use of NexusDesk, operated by NexusWeb Digital ("we," "us," or "our"). By purchasing or using NexusDesk, you agree to these Terms.

1. Service Description

NexusDesk provides an AI-powered receptionist service that handles inbound phone calls on behalf of subscribing businesses. The service includes call handling, SMS notifications, lead capture, call summaries, call recordings, and a client dashboard.

2. Fees and Payment

• Onboarding Fee — $1,200 (one-time): Covers setup, AI configuration, and go-live. This fee is non-refundable once onboarding has begun.
• Monthly Subscription — $199/month: Billed monthly. No contracts. You may cancel at any time and your service will remain active through the end of the current billing period.
• Overage: Minutes beyond your plan's included amount are billed at the applicable overage rate.

All payments are processed securely through Stripe. By completing a purchase, you authorize us to charge the applicable fees to your payment method.

3. Cancellation

You may cancel your monthly subscription at any time by contacting us at support@nexusdeskdigital.com or calling (956) 532-2040. There are no cancellation fees. The $1,200 onboarding fee is non-refundable.

4. SMS Terms

By providing a phone number to NexusDesk or to a business using NexusDesk, you consent to receive automated SMS messages related to your call or service. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for assistance.

5. Call Recording

NexusDesk records calls for business operations, quality assurance, and lead capture purposes. Business owners who subscribe to NexusDesk are responsible for complying with all applicable laws regarding call recording and disclosure in their jurisdiction.

6. Limitations of Liability

NexusDesk is provided as-is. We are not liable for:

• Missed calls due to network outages, third-party service failures, or technical issues outside our control
• Incorrect or incomplete information captured by the AI during a call
• Business losses arising from missed calls or AI errors
• Actions taken by callers based on interactions with the AI receptionist

In no event shall NexusDesk's total liability exceed the fees paid by you in the three months preceding the claim.

7. Acceptable Use

NexusDesk is intended for legitimate business communication only. You may not use the service for spam, harassment, fraud, or any unlawful purpose. We reserve the right to terminate accounts that violate this policy without refund.

8. Modifications to Service

We reserve the right to modify, update, or discontinue features of NexusDesk at any time. We will provide reasonable notice of material changes. Continued use of the service after notice constitutes acceptance of changes.

9. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Hidalgo County, Texas.

10. Contact

support@nexusdeskdigital.com
(956) 532-2040